For a quick summary, please scroll to the bottom of this page.
Maecker provides a straightforward after-sales policy designed to be hassle-free and user-friendly. This policy applies to purchases made directly on [maeckervr.com]. For orders placed through third-party retailers, please contact them directly for all return and warranty issues.
Orders placed on Amazon are not considered third-party orders, but their returns and warranty claims must be processed through the Amazon platform.
Please contact our support team at support@maeckervr.com to process your return or warranty request.
Return Policy
Return Window
Undamaged products (excluding prescription lenses) can be returned within 30 days from the delivery date for a full refund.
Return Conditions
- Products must include all original accessories and packaging.
- Refunds cover the product price only; express shipping fees are non-refundable.
- Returns requested after 30 days due to non-quality issues will not be accepted.
- Returns that do not meet the above conditions may be rejected.
Return Address Notice
Please DO NOT send your return to the original shipping address or any address shown on the package. Return instructions and the correct return address will be provided by email after your return or warranty request has been approved. Items sent back without prior authorization may not be accepted.
Return Process
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Request Approval
Contact our support team to submit your return request. Returns must be approved before shipping. -
Receive Instructions
Once approved, we will email you the return instructions and correct return address. -
Ship the Item
Return the item as instructed. Buyers are responsible for return shipping costs unless the return is due to a verified product defect. -
Inspection & Refund
After we receive and inspect the item, the refund will be processed within 1–2 business days. The arrival time of the funds depends on your payment provider.
Ineligible Return Scenarios
- Returns without original packaging or accessories
- Free or promotional items
- Personal items sent by mistake
- Items damaged due to misuse or unauthorized modifications
Third-Party Orders
Maecker does not process returns for orders not placed on [maeckervr.com]. Please contact the original seller (e.g., Amazon) for support.
Warranty Policy
Warranty Coverage
All items purchased on [maeckervr.com] are covered by a 6-month limited warranty for quality-related issues, starting from the date of delivery.
Geographic Validity
The warranty is valid only in the country of original purchase. It becomes void if the product is taken outside that country.
Warranty Resolution Options
- Replacement with a refurbished or new product of equal value
- Partial refund based on usage time if replacement is not available or not preferred
- Replacement items are covered for either the remaining warranty period or 3 months from the replacement date—whichever is longer
- Warranty coverage ends once a product has been fully refunded
Exclusions
Warranty does not cover:
- Products without valid proof of purchase
- Lost or stolen items
- Items beyond the 6-month coverage
- Free or promotional items
- Damage caused by misuse (drops, water, temperature extremes, improper installation)
- Products modified or repaired by third parties
- Purchases made from unauthorized resellers
Third-Party Orders
Maecker does not provide warranty services for orders not placed on [maeckervr.com]. Please contact the original seller or platform for any warranty-related support.
Warranty Claim Process
Required Documents
To submit a warranty claim, please prepare the following:
- Order number from [maeckervr.com], or valid sales invoice
- Delivery confirmation
- Photos or videos clearly showing the defect
- Serial number (if available)
- Summary of any troubleshooting steps already taken
Inspection Requirement
- In some cases, the defective item must be returned for quality inspection
- If the wrong item is returned or defects cannot be verified, the warranty may be voided
Shipping Cost Policy
When Maecker Covers Shipping
Maecker will cover return shipping costs only if:
- A quality-related defect is confirmed
- Valid photo or video evidence is provided
When Buyer Covers Shipping
Buyers are responsible for all shipping costs in the following cases:
- Non-defective product returns (e.g., buyer’s remorse)
- Warranty claims for products used outside the original purchase country
- Accidental or unauthorized returns
- Products mistakenly returned
- Returns for items claimed defective but found functional after inspection
- International returns related to defective products
Liability Disclaimer
- Maecker is not liable for any personal items sent along with returned products
- For returns using Maecker-provided prepaid labels, Maecker assumes responsibility for loss or damage during transit
- For returns shipped at the buyer's expense, the buyer assumes the transit risk
- Maecker will not refund or replace non-defective return items lost or damaged in transit