Maecker provides a straightforward warranty that is processed in the most hassle-free way possible.
30 Day Money Back Guarantee for Any Reason
Undamaged products (Prescription lenses excluded) may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in our warehouse for inspection, the refund process will begin. For purchases not made directly through [maeckervr.com], please contact retailers for refunds.
- Returns must include all accessories.
- Items must include original packaging.
- For non-quality related warranty claims, buyer is responsible for shipping costs.
- For non-quality related warranty claims, Maecker refunds the cost of the product itself.
- Returns may be rejected if items do not meet the above requirements.
If refund requests expire 30 days, and it is non-quality issues, customers may not possible to process refund request. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by [maeckervr.com] are covered by an extensive warranty, starting from the date of purchase.
All products are covered by a 6-month warranty.
Maecker’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
- Quality-related warranty claims on purchases made through Maecker’s authorized distributors and retailers, such as Amazon, are handled through Maecker.
- For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, *Maecker will offer a partial refund according to the usage time of the device.
- Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Warranty Process
- Buyer must provide sufficient proof of purchase
- Maecker must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- For defective items that Maecker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Maecker or if the defective item is not returned.
What is valid proof of purchase:
- Order number from online purchases made through [maeckervr.com].
- Sales invoice.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
We charge shipping costs for all returned items. However, if the return is due to a product quality issue and you provide valid evidence of the problem, we will waive the shipping costs. Please ensure that you reach out to us with any concerns regarding product quality for appropriate assistance.
Returning personal items sent to Maecker.
When returning items with a prepaid shipping label provided by Maecker, Maecker takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Maecker does not provide refunds for items damaged in transit for non-quality related warranty claims.
