For a quick summary, please scroll to the bottom of this page.

Maecker provides a straightforward after-sales policy designed to be hassle-free and user-friendly. This policy applies to purchases made directly on [maeckervr.com]. For orders placed through third-party retailers, please contact them directly for all return and warranty issues.

Orders placed on Amazon are not considered third-party orders, but their returns and warranty claims must be processed through the Amazon platform.


Return Policy

Return Window

Undamaged products (excluding prescription lenses) can be returned within 30 days from the delivery date for a full refund.

Return Conditions

  • Products must include all original accessories and packaging.
  • Refunds cover the product price only; express shipping fees are non-refundable.
  • Returns requested after 30 days due to non-quality issues will not be accepted.
  • Returns that do not meet the above conditions may be rejected.

Return Process

  • Once the returned item arrives at our warehouse and passes inspection, the refund will be initiated.
  • Buyers are responsible for return shipping costs unless the return is due to a verified product defect.

Ineligible Return Scenarios

  • Returns without original packaging or accessories
  • Free or promotional items
  • Personal items sent by mistake
  • Items damaged due to misuse or unauthorized modifications

Third-Party Orders

Maecker does not process returns for orders not placed on [maeckervr.com]. Please contact the original seller (e.g., Amazon) for support.


Warranty Policy

Warranty Coverage

All items purchased on [maeckervr.com] are covered by a 6-month limited warranty for quality-related issues, starting from the date of delivery.

Geographic Validity

The warranty is valid only in the country of original purchase. It becomes void if the product is taken outside that country.

Warranty Resolution Options

  • Replacement with a refurbished or new product of equal value
  • Partial refund based on usage time if replacement is not available or not preferred
  • Replacement items are covered for either the remaining warranty period or 3 months from the replacement date—whichever is longer
  • Warranty coverage ends once a product has been fully refunded

Exclusions

Warranty does not cover:

  • Products without valid proof of purchase
  • Lost or stolen items
  • Items beyond the 6-month coverage
  • Free or promotional items
  • Damage caused by misuse (drops, water, temperature extremes, improper installation)
  • Products modified or repaired by third parties
  • Purchases made from unauthorized resellers

Third-Party Orders

Maecker does not provide warranty services for orders not placed on [maeckervr.com]. Please contact the original seller or platform for any warranty-related support.


Warranty Claim Process

Required Documents

To submit a warranty claim, please prepare the following:

  • Order number from [maeckervr.com], or valid sales invoice
  • Delivery confirmation
  • Photos or videos clearly showing the defect
  • Serial number (if available)
  • Summary of any troubleshooting steps already taken

Inspection Requirement

  • In some cases, the defective item must be returned for quality inspection
  • If the wrong item is returned or defects cannot be verified, the warranty may be voided

Shipping Cost Policy

When Maecker Covers Shipping

Maecker will cover return shipping costs only if:

  • A quality-related defect is confirmed
  • Valid photo or video evidence is provided

When Buyer Covers Shipping

Buyers are responsible for all shipping costs in the following cases:

  • Non-defective product returns (e.g., buyer’s remorse)
  • Warranty claims for products used outside the original purchase country
  • Accidental or unauthorized returns
  • Products mistakenly returned
  • Returns for items claimed defective but found functional after inspection
  • International returns related to defective products

Liability Disclaimer

  • Maecker is not liable for any personal items sent along with returned products
  • For returns using Maecker-provided prepaid labels, Maecker assumes responsibility for loss or damage during transit
  • For returns shipped at the buyer's expense, the buyer assumes the transit risk
  • Maecker will not refund or replace non-defective return items lost or damaged in transit

Quick Summary / FAQ

Yes. You can return undamaged products (excluding prescription lenses) within 30 days of delivery for any reason. Return shipping costs are covered by you unless it’s a quality issue.

All products purchased on [maeckervr.com] come with a 6-month limited warranty from the date of delivery.

All returns, refunds, and warranty claims for orders placed on Amazon must be handled directly through Amazon. For purchases from other third-party sellers, customers should contact the original seller or retailer for after-sales service. Maecker does not provide after-sales service for any third-party orders.

  • Quality issue? We’ll cover the return shipping.
  • Changed your mind or other non-quality reasons? You cover the shipping costs.

Please contact our customer support with proof of purchase and a description (or photo/video) of the issue. We may ask you to return the product for inspection.