🛒 Ordering & Payment
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. For a full list, please visit our Payment Methods page.
How do I know if my order was successful?
Once your order is placed, you will receive an order confirmation email. If you don’t see it within a few minutes, please check your spam/junk folder or contact us at support@maeckervr.com.
Can I change or cancel my order after placing it?
Orders can only be modified or canceled before they are shipped. Please contact us as soon as possible at support@maeckervr.com with your order number. Once the order has been dispatched, changes or cancellations are no longer possible.
🚚 Shipping & Delivery
How long does shipping take?
Delivery times vary depending on your location. For most regions, orders are delivered within 5–12 business days. For full details, please see our Shipping Policy.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping fees and times vary by region and will be shown at checkout. Please refer to our Shipping Policy for more information.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress online.
💡 Product Use & Troubleshooting
Do your products come with manuals?
Yes. Most of our accessories include simple instructions in the box. If you need additional help, feel free to contact us, and we’ll be happy to assist.
🔁 Returns & Warranty
What is your return and refund policy?
We offer a 30-day return window on most items. Products must be unused and in their original packaging. Please refer to our full Refund Policy for details and instructions.
How long is the warranty on your accessories?
All Maecker accessories come with a 6-month limited warranty covering manufacturing defects. For complete terms, check our Terms of Service.
What should I do if I receive a defective product?
We’re sorry about that! Please email us at support@maeckervr.com with your order number and photos or a video of the issue. We’ll review it and arrange a replacement or refund accordingly.
📬 Other Questions
How can I contact customer service?
You can reach us anytime at support@maeckervr.com. We usually respond within 24 hours on business days.
